A State Alarm

We've been customers of State Alarm for over 20 years and they have always been professional and reliable. When quoted on the initial installation, they didn't try to "over-sell" us on items we didn't need. Also, they were a much better deal than the other companies for both equipment and monthly monitoring. The big "G" tried to use scare tactics. I trust State Alarm.

Just saw this State Alarm truck on the street today. Not a big fan of insurrectionist companies.thought folks should know.

Ever since state alarm took over Youngstown security, which was our original alarm company, we have had many problems with any work needing to be done to our system. They never seemed to have trained their techs for the DSC systems like ours. Now they want to charge me for 2 hours for replacing the plug to the alarm system after a power surge. That took maybe 15 minutes.

The rest of the time was trying to get a new wireless door alarm synced up to the system and somehow that cased our system to arm and un-arm after each time you would open or close the front door. They were able to correct that but the wireless door alarm they added has never worked. I don't see how they don't provide the proper training to their techs for all the systems they monitor / service. Not to mention the awful customer service we just had on the phone about this very issue. I'd give them 0 stars if I could.

State Alarm has ALWAYS been very professional and kind. They have an excellent staff willing to do what it takes. Highly recommended!

They may be a good company but I could not get much from the person who answered my phone call when I asked for information! Seemed like she was being tortured to help me

I am in charge of the alarm system at work and we use State Alarm. They have always met or exceeded my expectations.

This business is suspect. Minimally, their business practices are suspect. That's my opinion based on the following. They charged me for a service I never received nor requested. I've never had any interaction with this company. Would not recommend doing business with them.