Clients have come to expect high-level technical support, and C.S.I. Wholesale realizes the significant benefits of being able to provide it. A 2005 study indicated that nearly 80% of clients consider the quality of technical support a major factor when deciding to purchase, and 85% claim that a poor service experience will cause them to switch providers. Statistics show that on an average, the customer must call a company 2.3 times before having his/her issues resolved. Through the use of IT Assist, C.S.I. Wholesale is changing that to a, "One call resolution."
IT Assist enables real-time remote control of a customer's computer or PC based DSR anywhere in the world with an Internet connection, without being blocked by corporate firewall's or requiring administrative rights to install software on the remote PC. No previous relationship with the system is required, but permission from the end user is required. IT assist is specifically designed for "attended" support of remote PCs (unattended support solutions available). The result is a secure, on-demand solution that gives C.S.I. Wholesale the ability handle incidents quickly, thus reducing overall support costs and delivering higher service levels.
Highlights, Specialties & Features
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