DFT Security

After over 5 years of unreliable internet service and numerous monthly rate increases I decided to give DFT Lightspeed a try. I have only been using the service a few days but it is the fastest and most reliable internet I have ever used. The installation was a pretty simple process and the installer (Kevin) showed up on time during my appointment window.

Before drilling any holes Kevin actually took some time to make sure my wifi would reach every room in the house, this was definitely a need as my former wifi had several dead zones in the home. I liked the fact that he took time to make sure I would be happy after he left instead of just thinking about how easy installation would be. I decided to go with the managed wifi service as fiber internet is new to me.

I asked for a few settings to be adjusted and everything was changed to my requests before the installer left with just a quick phone call. My wireless speeds are the fastest I have ever had in my home and I have been able to flawlessly switch to a streaming TV service. I would highly recommend shopping local. My experience with DFT has been 100% positive.

I recently was contacted about the review I made on Google and spoke to a representative who was helpful and explained some of the issues I had with the initially installation. They were very upfront about how to assist and even guided me on how to follow through with the process. I wanted to edit the review and bump it up to 4 stars. I was a little frustrated at first and needed a little guidance.

I do plan on implementing the directions given to me. They did provide a price to switch over to using my own router if I'm unable to do it on my own. It's a bit steep ($75.00), but considering it $10.00 to rent a router through them, and compared to Spectrum, it's not as bad as I initially imagined. I've had no issues since switching from Spectrum. I would recommend this company. Installers were friendly and did their part of the job.

Our part of Cattaraugus County has traditionally been generally off the map as far as internet service is concerned, with the only options being satellite or cellular wireless. Both of these are relatively costly, and come with severe data and overall performance limits. DFT has extended wireless coverage into much of Otto and East Otto and continues to reach more households steadily, offering a dramatically better product.

Our installation was a difficult one--Otto has lots of difficult spots--but it went smoothly and professionally and works great. Customer service is friendly and responsive and we couldn't be more pleased.

Polite staff way above. Spectrum late for my installation but fast when they finally arrived at the end of my appt window which wasn't made aware of. My installation was set for 10 when I called at @ 10:30 they informed yit was a 10-1 window I was not told this when I set up my appt the installers were nice but unplugged my time Warner phone in which I was waiting for a call from my neruoligist I missed it as I figured out my phone was unplugged on Sunday

I appreciate that when I call for service, I can easily talk to a person. Everyone is helpful and response is quick. They also follow up to make sure issues are resolved. I would highly recommend DFT.

The guy that did my install, did a great job. Checked everything and made sure everything was correct and up to snuff before he left. All round good guy, very professional, personable, showed up on time. No complaints with the install man.

You would be happy to give 5 stars to the experience of being treated like a real human being through every experience with a company. That's how DFT employees have been treating me, as they set me up with their internet service. Timely, good communication, and friendly professionals.

I would avoid DFT at all costs! They talked us into a yearly contract for IT services for my business that cost thousands a year, and there was no way to track what they actually did. We asked multiple times for monthly updates on what work was performed, and they couldn't even give us that. We had several other issues that we brought to their attention and they were never fixed.

When we canceled our contract. which we paid in full at the beginning of the year, they sent us a bill afterwards for a minimal amount of money. When I asked if they could use the thousands of unused dollars for the second half of the year on our contract, I was denied. The techs are friendly and try to help, same with the customer service agents, but it is obvious the owners care nothing about their customers and only seek to squeeze as much money as they can out of you. There are several other smaller locally owned companies that I have heard great things about, go with one of them. As I said, avoid DFT at all costs!

I have only one gripe.otherwise I'm very happy with the wireless service I have out in the country. There is no information on their webpage about outages. If DFT is a communications company this should be an easy fix. It happens rarely, but when it does, I should be able to visit their webpage and get some information about what is going on and anticipated fix time. I don't know if it's just me or a widespread problem. Very annoying when I know they can do better.

I work in the network IT field. I came in one day to discuss something. I over heard an employee discussing how he was going to fix an older gentlemen's computer. So said they are taking his money for things like clearing browser history. Running the standard virus scan. Etc. These should be a flat $5 charge or free. You're better off asking a college student to do it better for you.

Besides that they may tell you the incorrect speeds your house is capable of and over charge you most of the time so be sure to check what you're getting don't leave it up to them.