Security Equipment

We have had our SEI system since 1998. They have been excellent with monitoring and updates. Gino Cervantes came to correct an issue and did a marvelous job of explaining our options and how he would resolve the issue. He understands what he is doing and explains it well to technical numbskulls. We appreciate his knowledge. He is very pleasant to work with.

Through our business, we have worked with a number of SEI people and have found them to be very responsive and professional. We especially like working with Ron and John.

Frank is an expert in his field. Always willing to help and is very knowledgeable! He controls the access to my place of business and I feel safer as a result. Thanks for all you do to keep us safe!

Great service and security monitoring. Exterior cameras are not-functional. Consistently lose connection to Wi-Fi after multiple tech calls. Will unfortunately have to find alternative solutions elsewhere. Wired camera price was far too expensive. 3 cameras for $2K+ after a buy back portion of the existing Wi-Fi cameras. Outside that, 5 stars.

Francisco came to our house to inspect our system. He was very knowledgeable and showed me how different things work and explained how to make the most of our security system. I hope he comes back every time we need our system serviced! I appreciate the peace of mind Francisco and SEI provides.

My first customer service representative was very friendly and very helpful and transferred me right away to where I needed help. The second lady I talked to must have had a bad day, she was very rude and very sarcastic towards me. How can you work customer service and be on the phone with customers and talk back to them like they're stupid when I genuinely have no idea how to work the security equipment.

To put the cherry on top, not only did she say she can't do anything about it, She hung up the phone on me didn't even say goodbye or even ask if I had any other questions and kept "huffing" after everything I was trying to explain! I don't leave reviews like this but after this experience I'm genuinely not satisfied with her. SEI is a great company and great products/services but the whole customer service representative part not so much. (Not saying all of SEI customer support is bad, just from my personal experience from the lady who represented sei's customer support)

Francisco did a great job! He explained the necessary updates, as well as, answering our questions about adding video cameras & a video doorbell (SkyBell). He was also VERY tidy! He had to relocate our cellular panel & he did such a good job at cleaning up I couldn't even tell he had been here. Thank you! This is just one example of why we've been SEI customers for almost 25 years.

SEI did a home security install for us and they did a great job. The estimate, company interactions and install have been great so far. Professional, on time. Would recommend!

I am pleased with SEi during the recent purchase, setup and ongoing residual security system service!

John was very pleasant and competent. He came up with multiple options for every difficulty encountered. Good instructions before leaving. A real asset to SEI.

Francisco was a delight! He was so professional, he did amazing work here, and he really helped me understand my security system. You couldn't ask for a better tech. I'm going to cut my camera wires with a dull knife and say a mouse or something chewed through them so he can come back!

SEI Tech Fransciso was very knowledgeable and professional. He was also very personable. He explained everything that he was doing and answered all of m questions. Great Job!

Brandon Miller and his team at SEI we reliable, knowledgeable, and affordable. I considered multiple companies for insurance and my experience and follow through I received from Brandon & SEI was second to none. Highly recommend!