Business Details
28 Years
experience
Emergency
services
Reliable Central Station Monitoring Services in Independence, MO
Founded in 1998, Alarm Central has dedicated itself to delivering exceptional central station monitoring services. Our UL-listed facility combines cutting-edge technology with a highly trained team averaging over five years of experience, including specialists with more than a decade in the field. Every employee undergoes rigorous pre-employment screening and completes an intensive 30-day training program, ensuring unparalleled expertise.We maintain continuous technological advancement to meet evolving industry demands while upholding our core philosophy of providing security dealers with reliable, customer-focused solutions. Our commitment to excellence is demonstrated through 24/7 live operator support, redundant systems for uninterrupted service, and a proven track record of long-term client relationships built on trust and performance.
Services
Video Monitoring
Residential Monitoring
Commercial Monitoring
Fire System Monitoring
Medical Emergency Monitoring
Cellular Backup Monitoring
TCP/IP Monitoring
Two-way Voice Monitoring
Details
- Year established: 1998
Highlights and features
- We maintain UL-certified redundant systems for uninterrupted monitoring services
- Our staff averages over 5 years of experience with mandatory TMA certification
- We offer 24/7 live operator support with no automated answering systems
- We implement dual generators and UPS systems for power outage protection
- We provide immediate technical adaptation to new alarm panel technologies
Associations and certifications
- UL Certification
- TMA Central Station Certification
- Electronic Security Association
What people say
Excellent customer service
Professional and helpful staff
Immediate assistance available
Technologically advanced systems
Reliable monitoring solutions
Services
Video Monitoring
Our interactive video monitoring integrates with existing CCTV systems to provide remote security solutions. Using video analytics, we detect threats and reduce false alarms while offering virtual guard tours and incident management. This service helps security dealers generate recurring revenue while lowering customers' operational costs through remote monitoring capabilities.
Residential Monitoring
We offer comprehensive monitoring for residential security systems including intrusion detection, fire alarms, and medical emergencies. Our service ensures immediate response to incidents with live operator verification and direct communication with emergency services, providing homeowners with reliable protection and peace of mind.
Commercial Monitoring
Our commercial monitoring solutions protect businesses with 24/7 surveillance of intrusion systems, fire alarms, and access control. We support various communication formats including TCP/IP and cellular backup, ensuring continuous protection for commercial properties with immediate incident response and detailed reporting capabilities.
Medical Emergency Monitoring
This service provides critical response for medical emergencies through connected monitoring devices. Our trained operators receive alerts from emergency call stations and PERS systems, immediately coordinating with appropriate medical services while maintaining direct communication with the individual requiring assistance.
Fire System Monitoring
We monitor fire alarm systems with automated detection of smoke, heat, and carbon monoxide. Our UL-certified systems provide immediate verification and direct communication with fire departments, ensuring rapid response to fire emergencies while minimizing false alarms through advanced signal analysis.
People
Jeff Herdman
General Manager
With extensive experience in central station operations, Jeff Herdman oversees all management functions at Alarm Central. He ensures service excellence through continuous process improvement and maintains direct oversight of technical implementations.
Melinda Tuttle
Central Station Manager
Melinda Tuttle manages daily monitoring operations with focus on service quality. She supervises staff training programs and maintains compliance with industry certification requirements while ensuring optimal client satisfaction.
Questions
What monitoring services do you offer for security dealers?
We provide residential, commercial, fire, medical emergency, elevator emergency, and video monitoring services with TCP/IP and cellular backup options.
Are your monitoring services UL-certified?
Yes, we maintain UL certification with redundant systems including dual generators and UPS for uninterrupted protection.
How does your video monitoring technology work?
Our I-VIEW NOW platform integrates with existing CCTV systems using video analytics to detect threats and reduce false alarms.
What makes your customer service different?
We guarantee live operator support 24/7 with technicians who complete 30-day training programs and TMA certification.
How do you handle technological advancements?
We rapidly implement new technologies - recently adapting to new alarm panel systems within weeks of dealer requests.
What areas do you serve?
As a central station, we provide monitoring services nationwide with primary operations based in Independence, MO.
Reviews (1)
Tony Thurman
Apr 22, 2020
Report
Excellent Kansas City based central station that offer a broad range of services including professionally monitored video surveillance.
