Business Details
50+ Years
experience
Fiber Internet, TV & Security Services in Baxter, TN
Established in 1951, Twin Lakes Telephone Cooperative Corporation has been a trusted provider of advanced communication solutions for over seven decades. Our 100% fiber-optic network delivers ultra-fast broadband, voice, TV, and security services to residential and business customers across the Upper Cumberland region. As a member-owned cooperative, we prioritize community needs while maintaining cutting-edge infrastructure that supports economic growth, education, and healthcare access. Our certified technicians provide 24/7 technical support, ensuring uninterrupted service for our 39,000+ connections. Recognized by the National Business Research Institute's Circle of Excellence, we combine local expertise with nationwide service standards.Our customers consistently praise our responsive support team, competitive pricing, and superior network performance. We invest in smart rural community initiatives to maintain our position as a regional connectivity leader. Through transparent operations and member-driven governance, we continue expanding our service footprint while maintaining personalized customer care. Our innovative IQMAX+ platform empowers users with complete network control, demonstrating our commitment to technological advancement.
Services
Fiber Broadband
Mobile Service
Voice Communication
TV Packages
Security Solutions
Network Management
Business Internet
Cloud DVR
Wi-Fi Optimization
Technical Support
Details
- Year established: 1951
Highlights and features
- 100% fiber-optic network infrastructure for superior speed and reliability
- 24/7 technical support with rapid response times
- 100% certified network technicians with local expertise
- Member-owned cooperative prioritizing community needs
- Award-winning customer service recognized by NBRI Circle of Excellence
Associations and certifications
- National Business Research Institute (NBRI) Circle of Excellence
What people say
Fast and reliable internet
Excellent customer service
Quick tech support response
Local staff expertise
Superior network performance
Services
Fiber Broadband
Our 100% fiber-optic network delivers ultra-fast internet speeds up to 600/600 Mbps for residential customers and scalable solutions for businesses. This technology enables seamless streaming, gaming, and cloud operations while maintaining consistent performance during peak usage times. The infrastructure supports modern work-from-home requirements and smart home integration.
Mobile Service
Reliable mobile connectivity with nationwide coverage for individuals and families. Plans include data, voice, and text options that integrate with home broadband services. Business customers benefit from dedicated mobile solutions that maintain productivity through secure connections and priority network access during high-traffic periods.
Voice Communication
Crystal-clear voice communication with advanced features like voicemail, call forwarding, and conference calling. Residential customers enjoy unlimited local and long-distance calling, while businesses receive enterprise-grade phone systems with customizable features to enhance customer interactions and internal communications.
TV Packages
Live TV programming with cloud DVR capabilities for time-shifted viewing. Packages include entertainment, news, and sports channels with HD quality. Business solutions offer commercial-grade packages tailored for hospitality venues and office environments, featuring multiple tuner support and commercial-free options.
Security Solutions
Comprehensive security systems with 24/7 monitoring for residential and commercial properties. Features include motion detection, door/window sensors, and remote access through mobile apps. Business packages offer advanced threat detection, access control, and integration with existing network infrastructure for complete protection.
People
Gary Flynn
President
Leading Twin Lakes' strategic direction with extensive experience in rural telecommunications, Gary oversees operations in the Jackson County area while maintaining focus on community development initiatives.
Jonathan West
General Manager / CEO
Driving organizational growth as Chief Executive Officer, Jonathan manages overall operations and implements technology upgrades while maintaining cooperative governance principles across all service areas.
Shane Heupel
Chief Technology Officer
Responsible for network architecture and innovation, Shane ensures Twin Lakes maintains cutting-edge fiber infrastructure and develops new technology solutions for evolving customer needs.
Anita Hix
Corporate Development Manager
Managing business growth initiatives, Anita focuses on expanding service offerings and strengthening community partnerships while ensuring alignment with cooperative values and long-term sustainability goals.
Chad Dillon
Chief Operations Officer
Overseeing daily operations and service delivery, Chad ensures efficient network maintenance and customer support while maintaining high standards for technical performance and service reliability.
Questions
What areas does Twin Lakes serve?
We serve 15 communities in the Upper Cumberland region of Tennessee including Baxter, Byrdstown, Celina, Cookeville, and Jamestown.
Do you offer business-specific solutions?
Yes, we provide scalable fiber internet, dedicated phone systems, and commercial security packages tailored for businesses from small offices to large enterprises.
What payment options are available?
Customers can pay through our online portal, by phone, or in person at any of our local office locations during business hours.
Is technical support available after hours?
Our technical support team provides 24/7 assistance through phone, text, and chat for urgent service issues and network troubleshooting.
How can I check service availability?
Visit our website to use the interactive service availability map or contact our office directly for personalized connection confirmation.
What sets Twin Lakes apart from other providers?
As a local cooperative, we combine 100% fiber-optic technology with personalized service, 24/7 technical support, and community-focused operations that national providers can't match.
Reviews (4)
Malisa Bybee
Aug 29, 2021
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Company policy tries to make you pay for someone else's bill if you move into the rental they lived in before you. So I've not been able to get internet because I refuse to pay someone else's bill. This policy needs to change!
Tater Bug
Jun 20, 2021
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Critical: Quality, Value It's pretty sad this is the only internet service offered down here. You either pay their outrageous prices and get ripped off or you're just out of luck. My internet speed isn't even very good. I should be able to watch tv and use my phone at the same time when paying $73/mo. I can't wait to escape these crooks.
Kari Kallfelz
Jun 11, 2021
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I have had this company for 6 years only because there is no other option. I have had multiple packages with them and never have received what I pay for. Even with being on fiber, they can't deliver close to what you pay for. Their website is full of false advertising. They don't care about their current customers so once you get the "new customer deal" expect to be ripped off and paying way more then you should for internet.
I have a high end gaming computer and router both overly capable of the 1gigabyte internet pack that I pay for. I only saw 500-650mbps for 8months. I called to let them know and suddenly and coincidentally after complaining I see 900 for the very first time. However they told me that "the acceptable range for our 1 gigabyte package is 500-900mbps" how is half of what you pay $100/month for acceptable?!?!?
I'm not surprised seeing as every package I had with them I only saw half the speed I paid for. They will feed you every lie and excuse in the book. Please bring another internet company to Fentress county! PS if you don't bundle a home phone you are going to pay even more.
I have a high end gaming computer and router both overly capable of the 1gigabyte internet pack that I pay for. I only saw 500-650mbps for 8months. I called to let them know and suddenly and coincidentally after complaining I see 900 for the very first time. However they told me that "the acceptable range for our 1 gigabyte package is 500-900mbps" how is half of what you pay $100/month for acceptable?!?!?
I'm not surprised seeing as every package I had with them I only saw half the speed I paid for. They will feed you every lie and excuse in the book. Please bring another internet company to Fentress county! PS if you don't bundle a home phone you are going to pay even more.
Cody O'Regan
Jan 19, 2020
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I was having trouble getting on the app. My daughter is the one who originally set up this account. Then she moved out so I'm taking it over. I called the young woman Kaitlyn was excellent. She was awesome hooked me up right away.