Business Details
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Your Trusted Partner for Integrated Security Solutions
Urban Alarm is a Washington DC-based security solutions provider dedicated to delivering advanced, integrated protection for residential and commercial properties. Our comprehensive offerings include 24/7 monitored alarm systems, video surveillance, access control, and smart home automation technologies designed to enhance safety and convenience. We specialize in customizable security packages that adapt to individual client needs, combining cutting-edge hardware with intelligent software platforms for real-time monitoring and control. Our team of security experts provides professional installation, maintenance, and support services, ensuring optimal system performance and reliability. We prioritize customer satisfaction through transparent pricing, flexible service options, and a commitment to eliminating long-term contracts.Our innovative approach extends beyond traditional security with concierge services like package retrieval, property checks, and environmental monitoring for comprehensive peace of mind. With coverage across Washington DC, Maryland, and Virginia, we serve both homeowners and small businesses seeking modern security solutions. Our patented technologies enable remote system management via mobile devices, allowing clients to monitor properties from anywhere globally. We maintain rigorous quality standards through partnerships with leading technology providers and continuous investment in staff training and development. Our proven track record of successful installations and satisfied clients demonstrates our position as a trusted leader in the security industry.
Services
Video Surveillance
Access Control
Home Automation
Mobile Patrol
Fire Systems
Environmental Sensors
Telephone Entry
Security Consultation
System Maintenance
Concierge Services
Highlights and features
- We offer 24/7 monitored security systems with real-time mobile alerts
- Our patented technology enables remote property management from anywhere
- We provide concierge services including package retrieval and property checks
- Our team includes certified security professionals with 15+ years industry experience
- We guarantee no hidden fees or long-term monitoring contracts
Services
Video Surveillance
Our video surveillance solutions provide comprehensive property monitoring with HD cameras and real-time alerts. Systems integrate with mobile apps for remote viewing and management. Professional installation ensures optimal coverage and night vision capabilities for 24/7 protection.
Access Control
Advanced access control systems manage entry points with customizable user codes and remote administration. Features include audit trails, time-based restrictions, and integration with existing security systems for enhanced commercial and residential security.
Home Automation
Integrated home automation combines security with convenience features. Control lighting, thermostats, and door locks through a unified interface while maintaining advanced security monitoring and environmental sensors.
Mobile Patrol
Our mobile patrol service provides physical security checks with customizable schedules. Trained personnel verify secured premises, check for vulnerabilities, and provide vacation protection with two weeks of service annually.
Fire Systems
Commercial fire alarm systems include smoke detectors, heat sensors, and emergency notification capabilities. Systems integrate with monitoring services for immediate response and compliance with safety regulations.
Questions
What security services does Urban Alarm offer?
We provide video surveillance, access control, home automation, mobile patrol, fire systems, and environmental monitoring for residential and commercial properties.
Do you require long-term contracts?
No, we offer flexible month-to-month agreements with no long-term monitoring contracts required for any of our security solutions.
What areas do you service?
We serve Washington DC, Maryland, and Virginia with local technicians available for installations and emergency service calls.
How does the monitoring service work?
Our 24/7 monitoring starts at $22.95/month and includes real-time alerts, mobile app control, and immediate dispatch for verified emergencies.
What concierge services are available?
Our concierge features include package retrieval, property checks, vacation patrols, and environmental monitoring for added convenience and security.
Can I control my system remotely?
Yes, all systems include mobile app access for remote monitoring, arming/disarming, and receiving real-time notifications about property activity.
Reviews (5)
Chris F.
Mar 04, 2022
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Beware the website says no long-term contracts required. However, they will present a 3 year evergreen contract and then drop it to 12 months after the issue is brought up. Top it off with a snarky reply when declining the bait and switch. Not a good sign.
Tom G.
Aug 07, 2020
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Unfortunately, Yelp requires one to award at least one star to post a review. Urban Alarm's product & customer service doesn't even deserve one star. More than two years ago my 9-unit building sought to replace an admittedly old 'buzz-in' system and were comfortable paying whatever appropriate for a new system. Urban Alarm held itself out as a cutting edge, high-tech solution.
After installing high-speed wifi to support Urban Alarm's product, paying Urban Alarm's installation fee and two years of $200+ annual service fee, none of my neighbors have been able to make Urban Alarm's system to work reliably. Customer relations at Urban Alarm are all but non-existent and when they do respond their tone suggests their customers aren't sufficiently tech.-savvy. As someone who makes a point to try to support D.C. businesses, Urban Alarm's being based in D.C. is a discredit to the many, reputable D.C.-based businesses.
After installing high-speed wifi to support Urban Alarm's product, paying Urban Alarm's installation fee and two years of $200+ annual service fee, none of my neighbors have been able to make Urban Alarm's system to work reliably. Customer relations at Urban Alarm are all but non-existent and when they do respond their tone suggests their customers aren't sufficiently tech.-savvy. As someone who makes a point to try to support D.C. businesses, Urban Alarm's being based in D.C. is a discredit to the many, reputable D.C.-based businesses.
Mike S.
Oct 12, 2019
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Showed up on the wrong day for service that was scheduled after it took 3 weeks for them to call me back to set up the appt. Installation was a disaster and took them several tries to get the cameras to work. Over priced monthly service compared to the newer companies.
Diego H.
Jun 03, 2019
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Absolutely horrible customer service and maintenance. We are a mid-sized condo building in DC and had security cameras installed. When someone was assaulted in front of our building, we discovered the cameras had not been working for some time. Urban Alarm made no effort to apologize or comp us monthly fees for the months the cameras had not been working. Then, they billed us for installing new cameras that were never actually connected to the online camera viewing system. All along the way, every question or appointment required multiple follow-ups and emails. I strongly discourage anyone from considering working with them.
L. A.
Aug 10, 2018
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Took a while to get them to schedule and get the system up and running but was done sucessfully. Then we find out more details like they charge fees ($100) to change buzzer caller information-- this wasn't mentioned until after installed. After 2 years of having the system, they seemed to forget how to update it, therefore no new/changed residents could be added to the front door buzzer/security system.
After over 3 months of emailing weekly to check into the system while they continued to say they were "working on it, " we cancelled and found another company- FORCE Security. Wish we had gone with a more reliable and component company instead of wasting time.
After over 3 months of emailing weekly to check into the system while they continued to say they were "working on it, " we cancelled and found another company- FORCE Security. Wish we had gone with a more reliable and component company instead of wasting time.
