Business Details
Your Trusted Partner for Fiber Internet Solutions
Empire Telephone has been connecting communities with telecommunications services since 1896, serving New York and Pennsylvania with high-speed fiber-optic internet, TV, phone, and advanced security solutions. Our century-long legacy is built on delivering reliable, affordable services rooted in family values and local engagement. Recognized by PC Mag as the fastest internet service provider in the Northeast, we combine innovation with personalized customer support to meet the evolving needs of households and businesses. Our mission bridges the gap between possibility and success through community partnerships, volunteerism, and cutting-edge infrastructure.With symmetrical speeds up to 2 Gig, 24/7 technical support, and free installation, we empower users to work, learn, and stream seamlessly. Our leadership team, comprising industry professionals like CEO Kevin Dickens and CFO Russ Eliason, drives continuous expansion while maintaining a commitment to transparency, no hidden fees, and local accountability. From rural farms to corporate headquarters, Empire Telephone remains dedicated to navigating regional terrain challenges to ensure equitable access to high-speed connectivity.
Services
Fiber Internet
Phone Services
Security Automation
Private Line
Ethernet
Dark Fiber
MDU Fiber
Streaming TV
Business Referral
Managed Wi-Fi
Highlights and features
- We offer symmetrical internet speeds up to 2 Gig with no data caps.
- Our team provides free installation and includes a Wi-Fi router with every plan.
- We guarantee 24/7 local customer and technical support availability.
- Our pricing includes no hidden fees or long-term contracts.
- We deliver managed Wi-Fi solutions tailored to business needs.
What people say
Lightning-fast speeds
24/7 local support
No hidden fees
Free installation
Reliable connectivity
Services
Fiber Internet
Our fiber internet delivers symmetrical speeds up to 2 Gig for seamless streaming, gaming, and remote work. The service includes a free modem and Wi-Fi router with no data caps or hidden fees. Local technicians provide 24/7 support for installation and troubleshooting.
Phone Services
Crystal-clear voice communication with unlimited calling and conferencing features. The service supports call management tools and integrates with business operations. Available with 24/7 technical support and no long-term contracts.
Security Automation
Integrated security solutions protect data, networks, and physical assets for businesses. Features include firewall protection, intrusion detection, and encrypted communications. Designed for 24/7 operational continuity and compliance with industry standards.
MDU Fiber Services
Dedicated fiber connections for multi-dwelling units with guaranteed speeds and 99.9% uptime. The service increases property value through reliable connectivity and includes 24/7 support for landlords and residents.
Streaming TV
Streaming TV solutions paired with high-speed internet for buffer-free viewing. Partnerships with platforms like MyBundle help customers find affordable live TV options. Includes app-based channel management and recommendations.
People
Kevin Dickens
CEO
Kevin Dickens leads Empire Telephone with over 25 years of telecommunications experience, focusing on network expansion and customer-centric innovation. He drives strategic growth while maintaining community engagement commitments.
Russ Eliason
CFO
Russ Eliason oversees financial operations with expertise in scaling infrastructure investments and optimizing service delivery costs. He ensures fiscal responsibility while supporting technological advancements.
Jill Fritz
CCO
Jill Fritz manages customer experience initiatives, implementing programs like 24/7 support and transparent billing practices. She focuses on improving service accessibility across rural and urban markets.
Questions
What areas does Empire Access serve?
We serve over 50 communities across New York and Pennsylvania, including Binghamton, Elmira, Erie, and Scranton. Check our website for specific address availability.
Do you offer business-specific internet plans?
Yes, our business fiber internet provides dedicated connections with symmetrical speeds up to 2 Gig, managed Wi-Fi, and 24/7 technical support for commercial operations.
How do I redeem the Amazon gift card offer?
New customers who sign up online for enhanced or elite plans receive the gift card via email after their first month of service. Terms apply.
Can I get streaming TV with my internet service?
Yes, we partner with MyBundle to recommend streaming services that work seamlessly with our high-speed internet for buffer-free viewing experiences.
Is there a contract required for service?
No, we offer month-to-month plans with no long-term contracts or early termination fees for residential customers.
Reviews (1)
Budzyrea
Jan 25, 2019
Report
After something goes wrong with a cable box or internet box they don't replace the defective device instead they com over and temporary fix the problem by getting it to work again, then when the power goes out or restarting the internet box because it becomes slow the same message comes up on the tv "Network Arguments Invalid" it's been happening to me for a hole week now paying $148.00 a month on cable and internet that only works sometimes. bad choice for cable or internet so please save your self a migraine or two don't get this cable/ internet / telephone copany
