Business Details
33 Years
experience
Custom Security Camera Systems in Kemp, TX
Rugged CCTV has been a trusted manufacturer and distributor of digital security equipment since 1993. Our team combines decades of hands-on experience in industries like car washes, gas stations, and laundromats to design security solutions that address real-world challenges. Located near Dallas, Texas, we specialize in manufacturing and assembling high-quality security cameras and digital video recorders tailored for remote and unattended sites. Our engineers leverage their technical expertise to create systems that exceed industry standards, serving businesses from small enterprises to Fortune 500 companies. We prioritize customer satisfaction through personalized service, including free custom system designs completed within 24 hours. Our leadership team, including President Allen Spears and Design Engineer Trisha Arnold, brings deep industry knowledge to every project. We maintain strict quality control by avoiding equipment from banned manufacturers like Dahua and Hikvision. Our technical support team provides professional assistance during extended weekday hours. With a focus on innovation and reliability, we license proprietary products to OEM partners while maintaining direct sales to end-users. Our commitment to excellence has established us as a respected authority in the security industry.
Services
Security Camera Systems
Custom System Design
Technical Support
Product Manufacturing
Distribution Services
Installation Support
Warranty Services
OEM Solutions
Security Consultation
Product Licensing
Details
- Year established: 1993
Highlights and features
- We offer over 30 years of experience in security system design and manufacturing
- Our engineers have hands-on industry experience in commercial environments
- We provide free custom security system designs within 24 hours
- We manufacture equipment in the United States with quality control
- We avoid using equipment from banned manufacturers like Dahua and Hikvision
Services
Custom System Design
Our engineers create tailored security solutions based on site-specific requirements. We analyze facility layouts and operational needs to develop comprehensive camera placements and system configurations. The process includes free professional consultation and detailed schematics delivered within 24 hours.
Security Camera Installation
We provide comprehensive installation guidance for commercial security systems. Our support covers equipment placement, wiring configurations, and integration with existing infrastructure. Technical documentation includes step-by-step instructions and compatibility specifications for seamless implementation across various business environments.
Technical Support
Our certified technicians offer professional assistance during extended business hours. Support covers system troubleshooting, software configuration, and maintenance procedures. We provide detailed documentation and remote diagnostics to ensure optimal system performance and rapid issue resolution for commercial clients.
Product Manufacturing
We design and assemble security equipment in our Texas facility. Our production process includes rigorous quality testing and compliance with industry standards. Products range from stainless steel cameras for harsh environments to advanced IP systems with remote monitoring capabilities for diverse commercial applications.
OEM Licensing
We develop proprietary security solutions for exclusive marketing by OEM partners. Our licensing program includes technology transfer, manufacturing support, and ongoing product development collaboration. This enables partners to offer specialized security equipment under their brand while leveraging our engineering expertise.
People
Allen Spears
President, CEO
With over 30 years in security technology, Allen leads strategic direction and business development. His leadership combines technical expertise with industry experience from operating car wash and gas station businesses.
Trisha Arnold
Design Engineer - Sales Manager
Trisha manages system design and client relations with 20+ years of security industry experience. She specializes in translating technical specifications into practical security solutions for commercial clients.
CJ Gausvik
Technical Support Manager
CJ oversees technical operations with extensive experience in security system implementation. He leads a team providing professional support for complex installations and troubleshooting across diverse business environments.
Questions
Why should I avoid Dahua and Hikvision products?
These Chinese government-owned brands have documented security vulnerabilities. We exclusively offer US-manufactured equipment with verified security protocols to protect your business data.
How does the free system design process work?
Submit site plans or facility photos through our website. Our engineers will create a customized security solution within 24 hours, including equipment specifications and installation recommendations.
What warranty coverage do you provide?
We offer comprehensive warranties on all equipment. Contact our technical support team for specific terms, including replacement timelines and service procedures for defective components.
What technical support hours do you offer?
Our support team is available Monday-Thursday 9am-5pm and Friday 9am-4pm Central Time. Emergency assistance is available through our main phone line during business hours.
Can you help with return requests?
All returns require an RMA number. Complete our online RMA request form with purchase details and reason for return. Our team will provide return shipping instructions and processing timelines.
What industries do you specialize in?
We serve diverse sectors including retail, hospitality, transportation, and industrial facilities. Our engineers have specialized experience in security challenges for car washes, gas stations, and laundromats.
Videos
Reviews (8)
Cassie
Nov 05, 2020
Report
The staff is extremely kind, they have the best products. The cameras are state of the art, and they offer lifetime customer service and customer support. That alone has me sold. I stopped in one day and the place is clean and neat. I definitely recommend going this route as far as camera purchases. Some of the prices may be a little more, but due to the fact they are a smaller company, you get way better customer service and that is priceless!
John Sparks
Sep 20, 2019
Report
Ask yourself, would you do business with a business that deletes reviews? Update: 5-8-19 I spoke the truth about their unrugged equipment. They didn't like the truth getting out. They deleted my truthful review and put forth a frivolous suit and the Judge kicked their sorry azz to the curb. I'm still laughing about this. Now you know the whole story.
SolarWorld Llc
Dec 14, 2018
Report
Highly qualified specialist in technology in camera and battery backup very happy and satisfied with customer service
John W. Ridley
Thanks Jenn, I appreciate the good customer service from Rugged and especially from you! Youre the best.
John Brogan
Your cameras are simply amazing. Its easy to tell they are built by real engineers who understand quality and design. You have made me a customer for life.
Bryn Thomas, White Water Car Wash
Rugged CCTV manufactures the most affordable, stable and scalable digital system on the market. No more Windows nightmares! The customer support is immediate and thorough.
Amu Wawersik, HW Enterprises, LLC
I just wanted to let you know that we installed our system and started it up tonight and we are very pleased with the quality. I would recommend this system to anyone, it is truly Plug-N-Play.
Kevin Lawrence, Sugar Mountain Resort
We were looking for a complete turnkey Digital Surveillance solution that could be easily installed and then operate without a lot of maintenance. Rugged CCTV provided that. What few technical questions we had during installation were quickly answered and solved.