Business Details
29 Years
experience
Emergency
services
Your Trusted Partner for Home & Business Security Solutions
Founded in 1997 by Jimmy Stein and Shooter Stein, NCA Alarms has been dedicated to providing affordable, reliable home and commercial security solutions to the Nashville community. Our mission began with addressing the need for accessible alarm monitoring services, and over 25 years later, we continue to serve thousands of households and businesses at our signature rate of $9.95/month. Our team combines decades of industry experience with certified expertise, including leadership members certified by the Tennessee Alarm Contractors Board. We prioritize transparency, offering no long-term contracts and maintaining a fleet of fuel-efficient vehicles to adapt to modern needs. Our commitment to innovation is reflected in partnerships with Arlo Security Products and remote access technologies like Total Connect 2.0. With a central station monitoring hub and 24/7 emergency response capabilities, we ensure peace of mind for our clients. Our history of growthfrom a small alarm company to a regional leader with over 22,000 subscribersdemonstrates our dedication to quality service. We maintain our original values of affordability and reliability while continuously upgrading systems to meet evolving security demands. Our local expertise in Nashville and Middle Tennessee enables tailored solutions for residential and commercial properties. Through community engagement and a focus on customer satisfaction, NCA Alarms remains a trusted name in security services.
Services
Security System Installation
24/7 Monitoring Services
Camera System Integration
System Conversion Services
Mobile App Access
Details
- Year established: 1997
Highlights and features
- We offer 24/7 emergency security response services.
- Our team includes Tennessee-certified alarm contractors.
- No long-term contracts required for monitoring services.
- Transparent pricing with no hidden fees.
- 25+ years of local security expertise in Nashville.
Associations and certifications
- Tennessee Alarm Contractors Board
Services
Security Monitoring
Our 24/7 central station monitoring ensures immediate response to security breaches. Using cellular/GSM technology, we provide residential and commercial systems with customizable plans starting at $9.95/month. Certified technicians maintain system reliability and compliance with Tennessee regulations.
System Installation
Professional installation of wireless security systems with options for new setups or existing system conversions. Our certified team ensures proper integration with smart home devices and Arlo camera systems for comprehensive protection.
Camera Integration
Integration of Arlo security cameras with existing alarm systems. Our solutions include remote viewing, motion detection, and cloud storage options. Systems comply with Tennessee camera laws for residential and commercial properties.
Mobile Access
Control security systems via NCA Mobile App or Total Connect 2.0. Features include arming/disarming, camera access, and real-time alerts. Compatible with iOS and Android devices for convenient management from anywhere.
System Conversion
Convert existing security systems to modern wireless/cellular platforms. Our technicians assess current systems for compatibility and upgrade components to ensure reliable monitoring without long-term contracts.
People
Shooter Stein
CEO/President
Co-founder with 25+ years in security leadership. Certified Qualifying Agent by Tennessee Alarm Contractors Board. Marketing background with national agency experience. Committed to affordable security solutions.
Joseph Joey Michael McCullen
Vice President of Operations
20+ years in security industry. Certified by Tennessee Alarm Contractors Board. Manages daily operations including installations and service. Focuses on technical excellence and customer satisfaction.
James Jimmy A. Stein
Founder
Established Nashville security presence in 1974. Co-founded NCA in 1997 with commitment to affordability. Legacy continues through company's ongoing dedication to quality service at accessible prices.
Questions
What monitoring plans do you offer?
We offer three plans: Basic Land Line ($9.95/month), Residential Wireless ($19.95/month), and Commercial Wireless ($24.95/month) with no long-term contracts.
Do you require contracts for service?
No, we never require long-term contracts. Our customers choose us daily based on service quality and value.
Can I upgrade my existing system?
Yes, we offer system conversion services to upgrade existing security systems to modern wireless/cellular platforms.
Are your technicians certified?
Yes, our leadership team includes Tennessee-certified alarm contractors with decades of industry experience.
Do you provide emergency services?
Yes, our technicians are available 24/7 for emergency security situations and system malfunctions.
How do I access my system remotely?
Use our NCA Mobile App or Total Connect 2.0 platform to control your system from any smartphone or computer.
Reviews (39)
C. Daniel
Apr 28, 2022
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Smooth transaction from my previous service. Great customer service! Awesome pricing! Should have gone with NCA long ago!
Kyle N.
Mar 20, 2022
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Bought system less than 2 years ago. Keypad is telling me Carbon problems which is false and NCA is wanting to charge me $89 dollars to fix the problem. It's cheaper to go with ADT.
Greg P.
Jan 10, 2022
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Great company and have been happy with their professional operation! They monitor three of our properties and have been completely satisfied.
James Evans
Dec 28, 2021
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NCA did a great job on my install. It was done quickly with no issues. They came highly recommended by both my contractor and my friends who have used their services for over 15 years. I do not know if all their installers are as good as Mike, but he is great and very personable.
Kate Eicher
Dec 04, 2021
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NCA made it so easy for us to activate our alarm system. Allan arrived exactly when I was told he would to get us set and ready to go, and he was incredibly professional and kind. We just moved to Nashville, and we've had such wonderful experiences with everyone we've met. This includes Allan and everyone at NCA who has helped us. Highly recommended for customer service, quality and professionalism.
Mary Spalding
Nov 20, 2021
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Great customer service and the technician was very good and fast in installing the equipment. I am very pleased.
Drew Carmichael
Oct 21, 2021
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Just had NCA install an alarm in my personal residence and couldn't be happier with the process! They arrived on time, communicated what would be done and did a great job explaining how to work the system. So far they have been great to work with!
Cheryl Brewer
Aug 18, 2021
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I love NCA. You do have to purchase your alarm equipment if you don't already have some they can convert but it was still cheaper than our free equipment companies. I researched just to make sure. This is our 2nd home with them. The installation was smooth the tech explained everything. I refer all my friends and family to them. It's the cheapest and best way to go. Make sure you research and I am sure your findings will be the same as mine. Oh best of all you are not tied up in a contract.
Deryl Bauman
Aug 18, 2021
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We had NCA at the old house and enjoyed the relationship with such a good, local company. So, when we built our new home it was a given that we would secure it with NCA! Securing our new home was a breeze and it is working well.
Amy I.
Jul 08, 2021
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We chose NCA Alarm Company to install a new system throughout our home. The installer Lonnie was super efficient and installed everything we needed in less than one day. Two new panels, window and door entry alarms, glass break, water, and heat sensors, smoke alarms, and indoor + outdoor cameras. We couldn't be more happy with the install and new system! Highly recommend this team for your entire alarm system needs, they will take great care of you and your home! Thank you NCA!
Stephanie Powell
Apr 22, 2021
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I chose to go with NCA because they are a local company and were highly recommended. The technician called when he was headed my way, arrived on time, and was so nice. It took about two hours to install my video doorbell camera and convert my existing alarm system. The technician was very knowledgeable and explained everything in detail. He showed me how to work everything and answered all of my questions. He did a very thorough job. I would definitely recommend NCA if you're in need of home security. It's affordable and the service is awesome!
Annette Suell
Mar 06, 2021
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Very friendly, professional. Answered all my questions. Returned calls in no time. Tech called to advise he was delayed for installation. Cleaned entire area after installation; no mess left behind. A couple of minor issues after installation that were resolved efficiently and with no hesitation. Great customer service. Recommended by a friend and family member. Would highly recommend.
Andrea MaGinn
Feb 04, 2021
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I would recommend NCA as the alarm company of choice to anyone searching. They are reasonably priced, courteous, and the time to install was quick! The technician was extremely knowledgeable with questions I had about our system. I used NCA in the past at a previous house and knew I wanted them to be our alarm monitoring service at our new residence as well. 5 stars for NCA!
Jacob
Jan 22, 2021
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NCA alarms have been wonderful so far! The technician who did my install made sure I had everything I needed to get going. They have also been responsive immediately on the few times my system has gone off by accident. Best rate in town also!
Joe S.
Jun 11, 2019
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Needed an install as soon as possible. Worked me in an Allen the technician was very attentive. Discussed the installation, discussed my options, even cleaned up when he was done. Checked several companies. After you factor in the high monitoring cost versus cheap equipment cost they all balance out to about the same. With this firm the equipment is yours, you own it and can select any monitor. Their monitoring is one of lowest. Very good experience all around.
Terry S.
Apr 11, 2019
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We have been using NCA for about twenty years and have always had prompt service and never experienced any issues of any kind with this company. The few times I have accidentally set off the alarm, the monitoring company called me within seconds.
Sharon Poteete Pachucki
Jul 16, 2018
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This is an excellent company to do business with. We had an alarm system installed and every interaction with NCA was pleasant and professional. I felt like they were never trying to push any unnecessary equipment on us and the installation was quick and the technician was very friendly and professional. We accidentally set off the alarm and we received a call immediately to make sure everything was ok. Recommended them to my daughter and son in law and they had the same awesome experience. If you need a worry free alarm system at a great price and also the confidence that your home is protected this is the company to go with.
Peach M.
Jul 04, 2018
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My neighbors suggested this company after I expressed unhappiness with one of the national chains. My neighbors have used this company for several years and are very satisfied. I had NCA put a system in when I moved here 10 years ago and the company has been wonderful! They are very responsive when there is an alarm, their support staff are all local, and their alarm staff is USA based, which makes a big difference to me. They offer both cellular and landline security systems at competitive rates.
Jennifer A.
Mar 14, 2018
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I called NCA and spoke with 2 different people who told me 2 different things. One acted like I was bothering him. One of my neighbors who is happy with NCA told me to ask for John. Well John answered the phone and it was the same experience as the last 2 guys. I ended up going with a different alarm company.
Nita G.
Jan 04, 2018
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I've been with NCA for at least 20 years. Initially I had ADT system, and after my contract ended I went with NCA for $9.95/month (price never changed for landline). In 2017 I decided to update for wireless dialer ($19.95/month) and got rid of landline fees. During my time as a customer I have changed out my keypad and had sensors put in my windows. I am sure I will add other services this next year.
No person or company is perfect. When I have had issues, I generally have a good result. I like that I live on the West side and their office is on Charlotte Ave. I also like that NCA feels like a family run business, willing to help me out over the phone. As far as fees, well you are paying for their expertise, and your safety and security. I'm staying with NCA. :-)
No person or company is perfect. When I have had issues, I generally have a good result. I like that I live on the West side and their office is on Charlotte Ave. I also like that NCA feels like a family run business, willing to help me out over the phone. As far as fees, well you are paying for their expertise, and your safety and security. I'm staying with NCA. :-)
Jimmy W.
Jun 01, 2017
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I called to inquire about having NCA monitor my existing system. My mom and neighbor has this company and recommended me to give a call. I had several questions and after talking to the representative for about 5 minutes he informed me he had a doctors appointment and needed to "rap this call up". REALLY? so I said well thank you and hung up.
Jonathan Bennett
Mar 17, 2017
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I have been a customer of NCA for 17 years. Every time my alarm has been tripped the system has always worked and I received a call asking if I need emergency assistance. That is dependable service which gives my family the reassurance that in a time of need we can count on. As a business owner I am impressed with the level of service I receive for the price that I pay. The cost of my service hasn't changed over those 17 years.
I can't recall any of service I use that hasn't increased over time. I have recommended NCA to several friends, family and clients of mine over those years and have received positive feedback from each one. If you are looking for an alarm company for your home or business
I can't recall any of service I use that hasn't increased over time. I have recommended NCA to several friends, family and clients of mine over those years and have received positive feedback from each one. If you are looking for an alarm company for your home or business
Jesse Q.
Nov 01, 2016
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Worst company in the world the employees Dustin said they do not have a customer service dept John the manager said they were waiving the 89.00 disconnect fee because of the way I was treated from the service technician that came out to disconnect the the system only to be charged the 89.00 a week later, I called to discuss it it seems the owner named scooter said to charge the fee very unprofessional when I asked John for the owner to call me I was told he would call when he had time.what a joke DO NOT DO BUSINESS WITH THIS COMPANY they tell lies and do not honor any agreements BUYER BEWARE
Cole T.
Sep 08, 2016
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Just had NCA install our security system in Nashville. Over all, we are pleased. Simple, easy to use system. Technician was polite and helpful. The only negative so far was the technician installed one of the door sensors at the base of the door where it could be knocked off. I asked him to move it to the top which he did.
Sabrina F.
Aug 08, 2016
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Wonderful service. We are thrilled to have an alarm system that didnt push us into a long term contract and is easy to use and affordable. Installation was easy and the installer was very kind and warm. He came and did his job and was efficient and answered all our questions. We will continue to use this alarm service as long as we are in this area. Great company.
Aaron Armistead
Aug 05, 2016
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The other night I set my alarm from the rather handy app on my phone. I set it to stay for the evening as my fianc and I were laying in bed. Roughly 20 minutes go by and I hear our 14 year old son shuffling around and so forth. Without knowing the alarm was set, he opens the back door for the dog. The alarm, blaring louder than I expected starts up. Before we can get to it and enter the code, NCA was calling. Faster than expected. It was service that has been unparrelled in the past. Thank you for your work and your service. Which I might add, is the most affordable offered.
Jim Neely
Apr 12, 2016
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Prompt, through, professional, courteous; those terms describe my experience with the folks at H C A. From the person who took my initial call to the the professional installation technician who came to convert my existing system, information was given clearly and thoroughly so that there was no chance of a misunderstanding. I feel very secure in their care.
Tom L.
Oct 09, 2015
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Highly recommend NCA Alarms! I have received better service without any hassle in the last 6-months than I did in the last ten plus years as a customer of that national chain. Instead of trying to scare me and sell me new stuff I don't need, NCA Alarms focused on making what I have work. Thank you, peace of mind is a great thing!
David R.
Aug 26, 2015
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Just got NCA installed today. The techs did a great job of explaining everything, showing me what my options were, and got the job done quickly and cleanly. I hope I don't need to take advantage of their services but I feel confident I've signed up with a good company who provides affordable, quality service.
Giles W.
Jun 10, 2015
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We have been happy NCA customers for more than 8 years through multiple moves. We like the idea of locally owned and personally accountable. I would much rather pay for equipment upfront and have a low monthly/annual fee - the NCA approach, than high never ending monthly costs. The service and response has always been friendly and timely. Keep up the good work NCA.
Robert M.
May 27, 2015
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Lonny did an efficient job upgrading our system. He even added some nice features that were not originally installed. Answered all our questions. Super job!
William P.
May 20, 2015
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NCA has been our company of choice for home security for about 5 years. Their monitoring is very responsive and has been reliable. We did have an incident recently where the police showed up at our door after a false alarm was cancelled. After working through this incident with NCA we are satisfied that this issue has been properly addressed. We are still confident that we have chosen an excellent alarm company. Thank you to Joey and Mr. stein for helping us to resolve this issue promptly.
Ben C.
Sep 30, 2014
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Very professional. Rick went above and beyond in his helpful service. I'm completely satisfied and will be recommending NCA to others. Thanks!
Yankee Gal C.
Apr 17, 2013
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We've used NCA for 4 years now. I don't have any cons for this company so here are the pros: --Affordable at $9.95 per month --No contracts --Monitoring system is just as effective as the bigger chains --Family-owned local business --Friendly, helfpful staff My husband accidently set off our alarm and the central monitoring station called immediately to make sure everything was okay, and because my husband couldn't remember the exact spelling of our code word, the lady sent the police over to check it out. And I'm not complaining about that.that's the kind of service I'd expect if I was being held hostage in my home, etc. So, yes, I'd recommend them for your home monitoring needs.
Bryana L.
Mar 03, 2013
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After hearing great recommendations all over town for NCA I decided to have my alarm hooked up with them. From the beginning and ever since they have been super easy to work with, professional and affordable. The few times Ive had questions about my system they have been available and answered all my questions. The technician was on time, knew what he was doing and was quick to install the system. Fabulous service across the board. Overall I would absolutely recommend NCA Alarms and have to several people already.
Kristen Greer
We have been a NCA customer for 15+ years and four different houses. They are always great to work with. We would highly recommend NCA. Great local company...
Nancy Nichols Schwartz
I had my alarm system installed today and I couldn't have been more pleased. Drew knew exactly what to do and how to do it! Extremely professional and competent. NCA gets my recommendation for all my friends.
Jen Purdom
We have been NCA customers for 8 years and have been very happy! Chris from the service department helped me out this morning and went above and beyond. Thanks, Chris and NCA! Also, we moved recently and started service at our new home and our installation technician was also amazing!
Amber Campbell
I have to give mass kudos to this company. I've had their service for several years and the equipment is sound (and was very affordable), the call backs for alarms is amazingly quick, and customer service is remarkable. I had to cancel service because I am moving and within minutes of my online cancel request I had two emails with the cancel form and a call back. Now THAT is customer service to be so prompt even when cancelling service. I will highly recommend them to my home buyers.