Aloha Alarm

State of the Art Alarm Systems. Hard Wired or Wireless.
Landline or Cellular Communications. Internet & SmartPhone Controllable.

Internet Viewable Camera Systems. View activity from any Computer or SmartPhone.
Worldwide accessibility.

Have an elderly family member. A Personal Emergency Response System can provide independence and peace of mind. Push a button, and be in voice contact with trained professional dispatchers.

This company has recently changed ownership and management. Terrible service. Was a customer for over 10 years. Cancelled services with aloha alarm. No response to service requests and billing problems.

Something is going on with this company. I've had their service for more than 13-14 years and when I call I'm placed on hold and then finally after 30 minutes when I leave a call back message with some generic message taking service, I don't get a call back. I tried again today and held for 15 minutes. Someone said they would try to reach someone at the company and then I was told by a recording to try my call again later. Yikes. What is going on?

Don't use these guys! They used to be a really well run company with great local customer service. Now they have been bought out and when you call with any equipment problems, you get directed to customer service on the mainland somewhere. They wont let you talk to anyone here locally. All they will do is schedule a tech to come out, starting at 175$ minimum. Guy came out to my store for 5 minutes and it was almost 200$ with the tax! Find a LOCAL company, don't be fooled into thinking these guys are.

This was an excellent locally owned company that had excellent workers! However, this business was sold and now it is horrible. I have texted and e mailed with no responses. U cannot reach anyone locally, u get bounced to mainland answering service. U can hear children crying in the background. No excellent service now! This is not what i signed up for at all!

I called to follow up on an appointment and I'm being told they are closed when it clearly indicates that they close at 5pm (I called at 4:15pm). Then I'm being informed that I need to pay a service fee because I changed my cable router and my equipment isn't working as a result when it's all Wi-Fi connected. Every time I call it's one thing or another. So frustrating. I would give ZERO stars if I were able to at this point.

The service was ok. However, to cancel, you have to write a handwritten letter, sign it, and mail it. The service will be canceled 3 days after receiving it. Would have been great to know before I called to cancel. My card will be automatically charged for an extra month. What kind of process from 1990 is that? Seriously?

Sending a big MAHALO to Aloha Alarm and technician Tyler! Tyler was extremely patient in teaching me about my system and how it works!

John is the BEST! I'm so thankful he was able to help my parents get their alarm system working again. The previous guy told my mom that she was setting it incorrectly, showed her the new way, then left. So Mom had to call the company again to come up. This time, John checked everything thoroughly and figured out one of the main sensors wasn't working correctly, replaced it and made sure Mom got all her questions answered. Btw, Mom didn't want me to post a tooo good review for John, bc then he'd be hard to get back if they ever needed! Haha. Anyway, thanks John for your help! We appreciate you!

5 Stars for John. He is a true asset to this company and should be recognized as someone who displays the highest level of customer service. John's knowledge and communication helped us program our system seamlessly. He was very patient and took time to research specifications specific to our system.

Dave, the service tech, is friendly, knowledgeable, & reliable. He's one of the main reasons why I've been such a loyal customer with Aloha Alarm all these years!

The sales representative Titusmade sure if i had any questions or concerns he addressed them. He appointed John to do the install at our home. John was the best technician to install our camera system. Very thorough and highly professional company. Didn't try to sell me extra or services I didn't need.

Aloha alarms helped us feel comfortable and heard when voicing our concerns regarding a surveillance system. Tyler was the tech who came out and set up our 6 cameras. He was amazing and patient when working around our schedules. I am so impressed with all that has been done and looking forward to future business with this company.

I was very happy with the results of the security camera installation by Aloha Alarm. Peter the sales rep was very attentive to my needs and helped me select the right system for my home. Ben and Tyler the technicians were very professional in their work. I was impressed at how neatly the cameras were installed. They took the time to make sure the cameras and the equipment were installed properly.

They also took the time to teach me how to monitor my home with the cameras that were installed. Tyler was very patient in helping me understand how to monitor my home through my smart phone and lap top. I am very impressed with the service that Aloha Alarm provided. I think the big difference is that they are willing to help answer any questions and help resolve any issues that may arise in the future.

Our Review on Aloha Alarm. Our Representative is Peter Kobashigawa. Peter is a Good Friend of ours, we go back along way, as Martial Arts Instructors. When Peter say he works with Aloha Alarm we checked him out. He came over and talked to us about what we wanted for our home. We have an home alarm system already. Peter asked we needed to enhance our alarm system. I said, yes we wanted more cameras. Peter made a couple of suggestions.

We ended up with owning additional cameras. So we now have added extra cameras and because we own them, we do not have any monthly payments for the cameras. Ben was the installer he did a Great Job with The Installation of the Cameras. Peter was there to over see the entire Job and Peter made sure to keep us informed and when the job was over. He checked to make sure we were Happy with The System. We are Very Happy with Aloha Alarm LLC. Let Peter Kobashigawa, and Aloha Alarm, Protect Your Property Today. Peter Kobashigawa - 808-428-7831 Hugs Wes n Wanda Anzai

Peter and Tyler did a great job ensuring we were satisfied with the purchase and installation of our new security system. Tyler was very thorough and patient in walking us through the set up and features of the system. Ask for Peter (sales) and Tyler (installer) if you are ever in need of replacing your existing security system.

I have been a longtime Aloha Alarm customer with 6 wired HD external cameras on a 2 story oceanfront home. The peace of mind i have with Alorm Alarm and Technician John S and Trainee Tyler is simply priceless. john installed my system many years ago and proudly maintains it for me on a regular basis. He has outstanding Customer service skills and is so technically competent on both software and hardware capabilities. He is the reason that Aloha Alarm is as successful as it is. Amd now Tyler is being trained by the Best!

Dave the installer was and always is a very nice person. He explains everything he's going to do and explains how to use the product in detail. He's always mindful of the customer and cleans up when the job is done. I've had him over several times for different jobs and has never had any issues with him.

Have been with Aloha Alarm for a long time, in the beginning they had good customer service, and were very helpful. Within the last couple of years things seemed to have changed. It's been three times since we mailed in our payments and then we get calls saying we never paid our bill. Once I can see but I got a call last week and told the agent that called me I paid this bill and gave him the check number, he said he would look into it.

This week another person calls saying again we did not pay our bill. I sent him a photo of my cancelled check, and told him to have someone call me, I am very unhappy with your service since this has happened more than once. Till this day no one called back. We were also notified we need to upgrade our system, the options were either $199 to have a chip installed or $699 for the upgraded Panel. When they emailed me this past month about the upgrade I let them know that we were having issues with our system, the battery keeps saying low battery, or system texts us system battery restored. No one has gotten back to us to see what the problem is. I thought about upgrading but it looks like we will be looking around for a new alarm company.

Titus handled my complaint very professionally! Because of him understanding my frustration I recommend aloha alarm for excellent service! That is the true Aloha spirit

Called our tech John Sacriz After hours. We lost our connection to our phone app because we changed internet carriers. He called us back immediately and walked us through the process. Very patient and knowledgeable about this system. Highly recommend these guys. Always there to help. Thanks John and Aloha Alarm.

Our review of Aloha alarm. Our representative from Aloha alarm was Peter Kobashigawa. Peter made us feel real comfortable and treated us like family. If Peter has high standards for customer service and it shows. Peter kept in contact with us every step of the way. Peter gave us several options after looking at our home. He gave us an option of a full alarm system, Or just an exterior camera system which consisted of 4 cameras and a hard drive.

We chose the camera system and we had our own monitor that we could add to the system Ben did the installation. And he got our cameras installed in 2 days. We enjoyed Ben he had a great personality and he explained the process. Having been installed our camera system It was a great decision because the installation is so professional and clean that I was amazed at the quality of Ben's work. We like to support local business, and we are happy to say that we are extremely impressed with Aloha Alarm. And are Very Happy with the experience from Peter Kobashigawa and Installer Ben. Hugs Wes n Wanda Anzai 5 /2021

I'm always worried about my Aunty who has been experiencing frequent trespassers lately. Based on the Yelp reviews, I suggested she reach out to the team at Aloha Alarm. So far, everything is moving smoothly. Quest did a consult with my Aunty and she seems very happy, which means a lot to me and my family. I'm exciting to see the end result. Thanks Aloha Alarm.

Once they sell you the system, you are virtually on your own. Used them twice (because under contract) to install, re install, upgrade. I have tried numerous times to change the call back numbers to no avail. Have had my TC app not work numerous times which is my current situation. Have left numerous e mails and text messages to Mark (Unless he is no longer with company or his number has had has changed) no response.

I have already called the office and spoke to a nicce lady who could not fix my issue. I would think a courtesy call back of some kind would be in order. I guess business is so good thaloyal past current customers are a forgotten thing Follow up: Titus and his team fixed the issues I was experiencing. Evidently there is new management and many miscommunication issues were due to prior management. Hopefully they can stay on track as many of the low reviews were consistent with issues I've experienced myself.

Crime in my area is on the rise, so my family and I finally decided to invest in an alarm system. Searched around, and Aloha Alarm had some of the best reviews, some of my neighbors use them too, so I decided to try them out. I'm very happy we did! Titus and his technicians were all very well mannered and professional. Titus came over to my home to do a walk around of the property and give me a quote on an alarm system, we arranged to meet up again shortly after to do the necessary paperwork.

Once the paper work was out of the way, we scheduled a date for the technicians to come out and do the install. We decided on alarms on all the windows and doors. My house has A LOT of jalousie windows, so it was a big job for them. Took three techs a day and half to get it all finished. They were very meticulous about their work, they wanted it to be as nice possible, which I really appreciated. They did a fantastic job! Shout out to Isaiah: really cool guy, great worker! I can sleep easier at night now that I have an alarm system by Aloha Alarm!