Business Details
37 Years
experience
Emergency
services
Your Trusted Wholesale Alarm Monitoring Partner in Tulsa
Founded in 1989, Monitoring America operates as a unique not-for-profit cooperative owned by the alarm companies we serve. Our structure ensures we never compete with our members in the marketplace, prioritizing their success through high-quality wholesale alarm monitoring services. With decades of industry experience, we combine advanced technology, UL-listed infrastructure, and personalized service to deliver reliable monitoring solutions for commercial and residential clients. Our commitment to transparency includes month-to-month service agreements, no hidden fees, and a 30% reduction in base monitoring fees since 2015. As a TMA 5 Diamond Designated monitoring center, we maintain rigorous standards for customer service, false alarm reduction, and professional certification.Our team of experienced professionals, including dispatchers with an average tenure of 3 years, ensures rapid response times supported by redundant enterprise-grade communication systems. We offer customized alarm handling procedures, flexible reporting options, and specialized services including fire, environmental, and medical alert monitoring. Our cooperative ownership model guarantees equal access to services for all members, regardless of size, while maintaining infrastructure investments like dual DIA fiber internet connections with BGP failover for maximum reliability. Industry association memberships with NFPA, ESA, SIA, and TMA further demonstrate our dedication to advancing security industry standards.
Services
Alarm Monitoring
Fire Monitoring
Medical Alert Monitoring
Environmental Monitoring
Elevator Monitoring
Details
- Year established: 1989
Highlights and features
- We operate as a non-competing cooperative owned by alarm companies for alarm companies
- Our UL-listed infrastructure includes redundant DIA fiber internet with BGP failover
- Customized alarm handling procedures with false alarm reduction features
- No charge for additional systems at the same site with shared contacts
- Onboarding bonus program for transitioning large customer accounts
Associations and certifications
- UL Listed
- TMA 5 Diamond Designation
What people say
Immediate response time
Professional organization
First-rate services
Extremely competitive rates
Superior monitoring station
Services
Alarm Monitoring
Our alarm monitoring service provides 24/7 surveillance for residential and commercial properties using advanced UL-listed infrastructure. We support all major communication protocols including IP, wireless, and traditional phone lines. Our operators respond to security breaches with average dispatch times under industry standards while maintaining month-to-month service agreements without hidden fees.
Fire Monitoring
NFPA-compliant fire monitoring service covers both residential and commercial applications with certified detection systems. We handle carbon monoxide alerts and provide documentation for AHJ compliance. Our system supports deviation requests for special circumstances while maintaining strict liability prevention protocols through redundant communication channels.
Medical Alert Monitoring
Personal emergency response monitoring service supports both basic panic buttons and advanced two-way voice systems. Our operators receive real-time alerts for medically at-risk individuals, with dedicated communication pathways ensuring reliable connection during critical moments. Integration with SmartView technology provides visual verification when needed.
Environmental Monitoring
Comprehensive environmental monitoring service tracks temperature, water presence, and other environmental factors for residential basements and commercial refrigeration units. Our system supports custom sensor configurations and integrates with building management systems to prevent damage from environmental hazards through early detection alerts.
Elevator Monitoring
SmartView two-way visual communication system monitors elevators according to ASME A17.1 and CSA B44 standards. Our service includes real-time video verification and emergency response coordination for building code compliance. The system provides visual confirmation of elevator status during emergency situations.
People
Brian Mark
Chairman of the Board
Industry veteran with decades of alarm monitoring experience. Leads strategic direction while maintaining focus on cooperative member needs. Advocates for industry standards through association involvement.
Mark Olive
1st Vice Chairman
Longtime cooperative member with extensive operational expertise. Oversees quality control initiatives and member relations. Recognized for contributions to service improvement programs.
Jason Campbell
President
Executive leader managing daily operations and technology investments. Focuses on infrastructure development and service reliability improvements. Direct point of contact for member companies.
Ryan Knight
Vice President
Technology specialist overseeing communication systems and software integration. Manages infrastructure upgrades and protocol compatibility for diverse monitoring solutions.
Tarra Trent
Corporate Secretary
Administrative leader managing documentation and compliance processes. Ensures adherence to cooperative by-laws and industry certification requirements.
Questions
What makes Monitoring America different from other monitoring stations?
We're a member-owned cooperative that exclusively serves alarm companies without competing in the marketplace. Our structure ensures equal access to services and pricing for all members.
Do you offer specialized monitoring services?
Yes, we provide fire, environmental, medical alert, elevator, and video monitoring services with NFPA compliance and UL-listed infrastructure for comprehensive protection solutions.
How do response times compare to other monitoring services?
Our response times consistently exceed industry standards through dedicated staffing, advanced technology, and daily performance monitoring to ensure optimal service delivery.
Can I transfer existing accounts to your service?
Yes, we offer an onboarding bonus program to help cover transition costs for large account transfers while maintaining service continuity throughout the process.
What communication protocols do you support?
We support all major protocols including IP, wireless (Alarm.com, AlarmNet, TelGuard), POTS, and shortwave radio with redundant DIA fiber internet connections for reliability.
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Reviews (2)
Pam Gale
Aug 31, 2021
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This is the Best service that I have ever experienced for a monitoring station. Thank you for your sincere professional service.
Mark Olive
Aug 14, 2021
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I have used Monitoring America for many many years and consider them the finest alarm monitoring center available! The pricing is very good and the service is excellent. The dispatchers are very professional and all of my customers love the service. You should call them today!
