Business Details
50+ Years
experience
Emergency
services
Comprehensive Security & Fire Protection Services in Hawaii
Since 1962, Alert Alarm Hawaii has been a trusted provider of comprehensive fire and security solutions across the Hawaiian Islands. With over 150 employees and offices in Honolulu, Hilo, Kailua Kona, Wailuku, and Lihue, we deliver standardized life and safety systems tailored to residential and commercial needs. Our services include integrated security systems, fire protection, 24/7 monitoring, and smart home automation, supported by a fleet of 50 service vehicles and a UL-certified monitoring center. We prioritize local expertise, maintaining deep ties to Hawaiis communities while offering cutting-edge technology like IP video, access control, and clean agent fire suppression systems. Our team of certified professionals ensures compliance with industry standards, providing peace of mind through solutions such as garage door monitoring, energy management, and lifetime warranties.Recognized as the largest security provider in the state, we serve nearly 33,000 customers with a commitment to reliability, transparency, and rapid response. Our dedication to quality is reflected in our A+ Better Business Bureau rating and partnerships with leading technology providers. By combining innovation with personalized service, we empower customers to protect their properties and loved ones effectively. Whether through residential smart home systems or commercial fire sprinklers, our goal remains to safeguard Hawaiis communities with integrity and expertise.
Services
Fire Alarm Systems
Security Monitoring
Video Surveillance
Smart Home Automation
Fire Sprinkler Systems
Access Control
Intrusion Detection
Garage Door Monitoring
Energy Management
Maintenance Agreements
Details
- Year established: 1962
Highlights and features
- We have been keeping the islands safe since 1962.
- We operate the only local 24/7 monitoring center certified by UL and the Department of Defense.
- Our technicians are highly trained professionals with quality assurance on every installation.
- We offer a lifetime warranty and free system relocation.
- We maintain rapid response capabilities with a fleet of 50 service vehicles.
Associations and certifications
- Underwriters Laboratories (UL)
- Department of Defense
What people say
Dependable service
Peace of mind
Timely issue resolution
Very reliable
Satisfactory solutions
Services
Fire Alarm Systems
Commercial and residential fire alarm systems provide early warning to ensure occupant safety. Systems include smoke detectors, control panels, and integration with sprinklers. Our installations meet local codes and include ongoing maintenance.
Security Monitoring
Continuous monitoring of properties through intrusion detection, video verification, and access control. Services include rapid response to alarms, remote tours, and integration with mobile apps for real-time alerts and system control.
Smart Home Automation
Integrated systems for remote arming/disarming, lighting control, garage door monitoring, and thermostat management. Features include mobile app access, customizable alerts, and Z-Wave compatibility for seamless home automation.
Video Surveillance
IP and analog video solutions for residential and commercial properties. Systems offer live streaming, motion detection, remote access via apps, and integration with security panels for enhanced monitoring and incident verification.
Maintenance Agreements
Comprehensive repair and maintenance contracts covering parts, labor, and system updates. Plans ensure optimal performance of installed security and fire systems, including emergency service calls and routine inspections.
Questions
What areas does Alert Alarm Hawaii serve?
We serve Oahu, Maui, Kauai, and the Big Island with local offices in Honolulu, Hilo, Kailua Kona, Wailuku, and Lihue.
Do you offer 24/7 monitoring services?
Yes, our UL-certified monitoring center operates 24/7/365, providing continuous security and fire system surveillance across Hawaii.
What residential security features are available?
Our smart home systems include remote arming/disarming, garage door control, lighting automation, and real-time alerts via mobile app.
Are commercial fire suppression systems available?
We provide ANSUL kitchen suppression systems, clean agent fire protection, and traditional sprinkler systems for commercial properties.
Do you provide maintenance for installed systems?
Yes, we offer repair and maintenance agreements covering parts, labor, and system updates for security and fire equipment.
How can I schedule a consultation?
Contact us via phone or our website to arrange a free consultation with our security experts for customized fire and security solutions.
Videos
Reviews (7)
Willie Harper
Dec 23, 2021
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Around 5:10 am today one of Alert Alarm of Hawaii's drivers nearly ran me over in the crosswalk on Makaloa Street. I wasn't able to take a picture of their plate in order to report them, so I am leaving this negative review instead.
Ben Mills
Mar 28, 2020
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I recommend Rochelle Mendoza from Alert Alarm Hawaii. She works hard, she's very intelligent, and she follows through with her commitments. She is both professional and friendly. She also does valuable outreach with kids in our community.
Bob Cooper
Jan 08, 2020
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The doorbell camera has extremely poor quality video. I called the office and was told my wifi signal was the issue. I accepted that answer for over a year. Frustrated, I picked up a Ring doorbell camera at Costco figuring I could return it if I wasn't satisfied with the video quality. Guess what, video is perfect and Ring monitors wifi signal strength. Signal strength is beyond awesome. I don't recommend Alert Alarm video anything! I don't have to deal with Alert Alarm's limitation of 1000 videos per month. Once that is reached, your camera stops recording. That's really helpful!
Itb Admin
Sep 06, 2019
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False alarms, alarms that the monitoring center couldn't even tell were happening. Had an actual break in and then the alarm didn't go off. Had five different technicians come out and none could fix it. Had a hard time cancelling with customer service as well.
Rob New
Aug 28, 2019
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In my community Alert Alarm put up a sign in community park (public property) trying to scare people into thinking the neighborhood is bad while advertising their security system. The sign has the nighborhood watch symbol on the sign and the sign says in giant red letters "Security Alert" Below that in smaller black letters it says "Immediately call 911 for suspicious vehicles or persons" and on the bottom of the sign also in red letters it says "Alert Alarm" with their contact info and address on the sign.
I find it despicable that they are trying to scare people in this very safe neighborhood into buying their product, especially considering the sign was put up on public property in a community park, not on one of their customers lawns. The sign is also not one of those little ones you would see in a persons lawn or yard. The sign is the same size and shape as the real estate signs you see so it was very visible and I can't emphasize enough that they put up a scare tactic advertisment on public land. That should be criminal.
I find it despicable that they are trying to scare people in this very safe neighborhood into buying their product, especially considering the sign was put up on public property in a community park, not on one of their customers lawns. The sign is also not one of those little ones you would see in a persons lawn or yard. The sign is the same size and shape as the real estate signs you see so it was very visible and I can't emphasize enough that they put up a scare tactic advertisment on public land. That should be criminal.
Summer Gardner
Jun 05, 2019
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Junk alarm system and service! We paid about 5k on home installation about 4 years ago. Have had nothing but problems with the system. Numerous false alarms. Multiple service visits and nothing improves. Not worth the $$$ or hassle. Company refuses to give us partial compensation us for this junk system when we ask to cancel service. On top of this their employees and even the listed CEO is posting fake reviews on google
Jane Sibley
Jan 07, 2018
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Its been several years and their services are so poor I wanted to end the contract, but they say I have to pay till November. My service delayed to fix 2 problems since last month and the appt is till Oct 18th and I have only one more month to terminate. They said "NO" I cannot stop the service till contract ends 2 more months.
