The Monitoring Center

Comprehensive security solutions featuring 24/7 monitoring, motion sensors, door/window sensors, and glass break detection. Systems include instant alerts via smartphone and monitoring center communication. Professional installation ensures complete property protection with customizable features for residential and commercial properties.

Interactive control of security systems, lighting, locks, and thermostats through smartphone apps or touchscreens. Z-Wave technology enables seamless integration with existing alarm systems. Features include remote access, automated scenes, and real-time notifications for enhanced convenience and security.

Professional monitoring services with immediate threat verification and emergency dispatch. Dual-path communication ensures reliability through cellular and internet backup. Plans start at $9.99/month with options for video monitoring, smart home integration, and environmental alerts included in base pricing.

Modernization of existing security systems with new panels, keypads, and communication modules. Services maintain existing sensors while adding features like smartphone control and wireless backup. Packages include 2-year warranties and professional installation for systems from multiple manufacturers.

Certified technicians provide remote troubleshooting, system maintenance, and emergency assistance. Services cover equipment diagnostics, software updates, and reprogramming of existing alarm systems. Support available 24/7 with no long-term contract obligations.

We offer four monitoring plans starting at $9.99/month, with features like cellular backup, smart home integration, and video monitoring included in base pricing.

Yes, we support 99% of existing systems. The switch includes equipment reuse, no long-term contracts, and competitive pricing with potential savings of 60-70% monthly.

We offer one-year agreements with easy cancellation. No long-term contracts are required, ensuring flexibility without hidden fees or exit clauses.

All installations include a 2-year parts warranty. Upgraded equipment receives comprehensive coverage, with technical support available for troubleshooting and repairs.

Yes, Z-Wave automation enables control of lights, locks, thermostats, and sensors. Smart home integration starts at $2.00/month with compatibility across existing security systems.

Our ULC-certified monitoring center verifies alarms and dispatches emergency services immediately. Dual-path communication ensures reliability, with 24/7 specialists responding to all alerts.

We have been using TMC for many years now due to their reasonable monthly fee, HOWEVER, we now need to re-consider if these savings are worth our safety and security. Our alarm is connected via our internet connection and Bell has been down many times these last few months. On each of these occasions it took at least 2-3 hours before TMC reached out to see if everything was OK. If these had been real emergencies I'm not sure how that would have helped - really TMC you call that "real time alarm monitoring"?

In addition I have had to call them several times over the last year and I have yet to connect with a live person before a "significant" wait time - again really TMC - what if any of those calls were an emergency? This only goes to show you get what you pay for - at $9.99 a month they can't afford to staff the organization to properly serve their customer base I guess? We are in the process of switching our monitoring to someone who truly monitors alarms and not just collects money because they claim to monitor! I highly recommend you consider what your safety and well being is really worth before giving them your business but more importantly your trust.

I've dealt with several alarm service providers but none compare to my experience with The Monitoring Center. Customer service was superb! From my first point of contact with Mirella, who was responsive, patient and extremely pleasant to deal with, to Gideon, the technician who was professional, polite, efficient and meticulous with service delivery. Thank you! I will be recommending The Monitor Center to family and friends!

I continue to receive calls from this company multiple times a day because someone put me on their list without my permission. And their customer is not answering, so I'm now the target of the phone calls. A rep and I spoke this afternoon and I found her to be extremely unprofessional and crass. I requested to be removed from the calling list because the calls interrupt my work day. Her response was to tell me to block their number and immediately hang up.

I'm not a customer so this review is strictly to address the horrible customer service I received. The reps suggestion to block the number was fine but being hung up on was not! My call was not to be told to block the number, I did that already. It's the persistence in frequency of calls with voicemails; so I'd like to stop being called, period. I was also trying to help them out to contact the accurate person.

In my opinion, if this is the treatment they give to callers, I wouldn't trust them with my safety. Even though I just purchased a home and am in the market for security, I wouldn't do business with them if they paid me. Who knows, maybe they'd hang up on me in a real emergency.

Monitoring good - Service not so good. Time line for a service call is over 3 weeks and then can be cancelled at the last minute and put back another 3 weeks. Recommended for monitoring but have someone else do your service.

Just upgraded my system to wireless, received a quick install date. Gilbert, the installer, was excellent, professional, helpful, instructed me on use of application, and just a great personality. Gilbert was by far the best person I ever encountered as a service person

Recently moved to Rogers Ignite but the phone system was not hooked up properly and caused the alarm to stop communicating. Brian from TMC's technical support team walked me through how to switch 2 pairs of lines on the box in order to get everything working again. It was so easy and he was incredibly knowledgeable. Been with this company for many years and highly recommend.